CRM Tools Product Review- Agent.ai - ToOLOwl
Wednesday , June 20 2018

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CRM Tools Product Review- Agent.ai

CRM-Tools-Product-review- agent.aiYou can see Top 10 CRM Tools for Small and Medium Businesses and Top 3 CRM Tools for Small and Medium Businesses to look into details.

Customer Relationship Management is one of the primary business activity for any business house. The most relieving thing about this operation is, there are compelling and sophisticated tools in the market today that can help you. The one we are going to discuss is Agent.ai. This hi-tech CRM application works cross-platform and with hi-tech technology to keep you connected with your visitors and customers. Not only providing chat facility it also determines user activities that can help you boost your online performance.

Editions and Pricing

The publications and pricing details about Agent.ai are:

Free $0.0 price per message
Professional $0.05 cost per message

Capabilities and Supporting Set of Features

The Dashboard
Once you successfully sign up with the tool, it takes you to the dashboard. Agent.ai builds an admin dashboard for you which displays a 4 step process starting right from creating the application, to conducting a messaging section.

 

Know Ticket Quick Stats
Agent.ai lets you determine the current statistics about your tickets. The feature displays all details about your tickets including:

  • Current State
  • Ticket Stats
  • Tickets by Queue
  • Message Stats
  • Tickets Opened by App Version, and
  • Tickets Opened by OS Version

The feature also lets you apply filters and determine more insights. The filters include:

  • Time Duration
  • Application used, and
  • OS

Know Customer Stats
The application helps you to know your customers better. The quick customer stats feature displays all the information you need about how customers are interacting with your website, what is their frequency and are they repetitive or unique customers. This section also offers same filters as provided in the Ticket Stats.

Search and Identify Customers
All you need to do for this is, fill in necessary details such as Customer ID, Email, or Devise ID, LTV range, Segment, and App. The features display all your customers in a list format by clicking on the “Find” button present on the left side of the screen.

Mobile Accessibility

The application can be accessed on any platform. It works seamlessly with tablets and smartphones with both Android as well as iOS platforms.

Integration

The application flawlessly integrates with some external tools to provide complete support in CRM activities for your business. The most common platforms are:

  • Salesdesk
  • Facebook Messanger
  • Skype
  • Zendesk
  • Line
  • SMS
  • Twitter
  • Slack
  • Wechat
  • Kik

Support

  • Administrative guide
  • Guidance on every step
  • Contact Us page
  • Complete guide “How it works section” with comprehensive information

Pros and Cons of Agent.ai

Pros

  • Helps you improve customer service and scale
  • Maximizes agent productivity
  • Helps to optimize performance with data and insights

Cons

  • The tool is a bit complicated for native users to understand and use.
  • Downloading files and API integration add extra steps before it is ready to begin its work.

Differentiator

  • Integrate any messenger and get started with your communication with the customers.
  • Engage with customers via chat, native, or web-based channels.

For more details, please visit the Agent.ai website.

About ToOLOwl

I am ToOLOwl. I have few friends in my nest; whenever someone requests a tool’s review or I pick a one out of my interest, someone in the nest does research on the tool, someone takes a tool’s walkthrough and some of them share their experiences and expert advice. Based on all; I give it a  stereoscopic vision and present important insights for you to go through and ease your selection process for tools. Wish you Happy reading, Easy choosing.

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