IoT Changing the B2B Marketing and CX - ToOLOwl
Wednesday , July 17 2024

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IoT Changing the B2B Marketing and CX

Like any other business landscape, the B2B marketing approaches have their own set of challenges. However, the modern B2B business holders have become more tech-savvy, are highly productive, and have become more curious about the business products and services available in the market.

The best part is that the repaid growth in technology has made marketers more resourceful over the past few years. One of these resources is the presence of the Internet of Things. The technology has helped marketers to expand their reach to a level that was never imagined before.  They only need to be more creative to get the right attention and help their business grow.

The growth of IoT changing Trends

IoT can be defined as any object that can collect or send data over the network. Each of these devices has its own unique IP address, and all this data is sent from one device to another without the need for human interaction. One of the recent trends in IoT is the increase in the audio and video sensors that are now embedded into these smart devices. These sensors help to collect the video and audio data that is becoming richer and useful day by day. Also, with the introduction of high internet speeds, low cost of video technology, convenient cloud storage, and advanced technologies in video analytics have empowered cameras and microphones in IoT technology.

IoT is becoming an important part of marketing initiatives as well. With the advent of the technology, marketers were already aware of its potential, but they feel more empowered with its features. For example, IoT helps a business listen better to its customers, engage more with them, and create more client-based marketing strategies.

IoT and Social Media Marketing

In the B2B marketing case, it is observed that most of the marketing activities take place face-to-face. Here face to face does not mean in person. Rather, it is any personal communication that place, including video, voice, or even over emails. The most commonly used medium is the social media channels, which are now used to support client relationships that have gotten more exposure over time.

The B2B businesses are now using social media channels to enhance the website SEO and drive traffic to the landing pages. These businesses are also using social channels to target professionals and connect with clients. In addition, businesses are now using the power of IoT to leverage all these goals.

IoT and Content Marketing

IoT has changed the area of content marketing to an extreme level. For instance, more and more people today are asking questions to their smart devices, and they are using natural language instead of typing words and sending them instructions. Or it can be said that the natural language is winning over keyword stuffing.

Experts say that IoT can be used to strengthen B2B content marketing in two ways. The first one is through customisation. On the other hand, the second one is timing. IoT helps the teams to get insights into the problems that are faced by your clients. Businesses can also know what the customers are researching, what they are avoiding.

IoT and Product Development

IoT has tremendous use for B2B marketing. An apt example for the same can be elicited in the supply chain category, especially product development. For example, supplying surveillance cameras or heart rate monitors provides valuable feedback from the real-time data obtained. As a result, design issues and addressing feedback becomes much faster and simplified. Moreover, if the IoT devices are integrated with a Unified Communications or CPaaS system, information transfer to the right person would be much faster.

A step Ahead for IoT and B2B Marketing

The popularity of IoT devices seems to be ever-rising, and the adoption rate has only amplified in the pandemic. Data analytics is the fuel for future marketing strategies. Personalised ads which align with our interests, needs, and location are just the beginning. Also, the advent of artificial intelligence has only strengthened future possibilities. The telltale signs of such a revolution are noticeable, with Google progressively using AI that can create content. Hence, it is not far-fetched to say that in the future, IoT will not only generate personalised content but also serve it to the potential customers at the right time. Currently, use these mentioned ways to leverage IoT for your B2B marketing needs.

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