Communication Tools Product Review- ChatPirate - ToOLOwl
Monday , December 17 2018

Struggling to make a Technology Choice for your Small/Mid-Size Business?
ToOLOwl is here to help!

Home / Communication / Communication Tools Product Review- ChatPirate

Communication Tools Product Review- ChatPirate

Communication-tools-product-review-ChatpirateIf you own a website, you know why the chat facility on your website is the coolest thing. This facility lets your visitors contact you for any query. It is very effective for those who offer web based tools and solutions. You can use the live chat facility to support your customers as well as to engage them with your products or services.

ChatPirate is a web based tool that facilitates live chat for small teams. The tool lets you figure out how many visits have been made on you site and on which page. Visitors can chat with you from any page of your choice and the tool gives you all the reports and analytics based on their interaction.

Editions and Pricing

ChatPirate has three editions- Basic, Pro and Enterprise. The Basic edition costs $7/month for limited 5 concurrent chats, The Pro edition costs $14/month for unlimited concurrent chats and the Enterprise edition costs $99/month with all the advanced features. The pricing model is based on annual billing. The 14 days free trial comes with all the features of Pro plan.

Capabilities and Supporting Set of Features

product_review_chatpirate_chatChat
The tool gives facility of concurrent chats that means you can chat with multiple users. It allows you to see the user details like their visit count and chats count etc.

 

product_review_chatpirate_visitorsVisitors
Along with chat facility, the tool lets you know users that visited particular pages. You can see the details like their IP address and which page they visited.

 

 

 

product_review_chatpirate_archiveArchive
In archive section, you can see all the chats that you had before, so that you do not miss any chat details of the users. It lets you know response time and Email address as well.

 

 

 

product_review_chatpirate_customizationCustomization
The tool is featured with lots of customization facilities you can use for your own website. The best thing is that it is simple to customize like adding a logo and theme colors.

 

 

product_review_chatpirate_agent_toolsAgent Tools
With ‘Agent tools’ feature, you can add new agents for operating chats as well as enable notifications. You can set notifications for messages and sounds.

 

 

Mobile Accessibility

The tool is accessible through mobile browsing, though it is not providing dedicated mobile apps currently.

Integration

The tool integrates with many other tools and website platforms such as WordPress, Slack and Zendesk etc.

Support

The tool provides support via live chat, Email and Phone.

Pros and Cons of ChatPirate

Pros

  • User friendly interface.
  • Visitor simulator for testing.
  • Facility of customization.

Cons

  • Costly for startups, they can only afford Basic edition in which features are limited.

Differentiator

ChatPirate differentiates itself with some stand out features and powerful integration. Some of the stand out features are theme colors, archive and easy navigation. The tool provides all the user details like his region, response time, IP address and visit count. You can add a logo, send automatic invites and monitor visitors. The coolest thing is that all the chats are secured with SSL encryption.

For more details, please visit: ChatPirate website

About ToOLOwl

I am ToOLOwl. I have few friends in my nest; whenever someone requests a tool’s review or I pick a one out of my interest, someone in the nest does research on the tool, someone takes a tool’s walkthrough and some of them share their experiences and expert advice. Based on all; I give it a  stereoscopic vision and present important insights for you to go through and ease your selection process for tools. Wish you Happy reading, Easy choosing.

Owl Suggests

Best project management tool product review- Futuramo

You can see Top 10 Project Management Tools for Small and Medium Businesses and Top 3 …

Loading...