If you are a business owner, you must know the customer’s feedback for your products and services. Practically, you can never predict the performance of your products or service as long as you get feedback from the users. Whether it is a startup or a large enterprise, customer feedback is crucial to keep business processes up to date. Business owners find it difficult to manage customer feedback across various platforms.
Conflux is a web-based tool that helps you to keep the customers’ feedback and ideas in one place in an intuitive manner. The tool is very easy to use and offers features for idea management as well.
Editions and Pricing
Conflux has two editions- early bird pricing and Standard pricing. Early bird edition is for early access that cost $10/month. The standard edition is for regular users that cost $50/month. The best thing about the pricing model is that unlimited agents are allowed with early bird edition.
Capabilities and Supporting Set of Features
The tool offers a public dashboard where you can see all the ideas. The ideas are visible and accessible to other users, which show the status of progress and likes.
The tool lets you take an overview of feedback from the customers. There is a facility to import the feedbacks via Emails. You are allowed to assign feedbacks to the ideas.
The best thing about the tool is the way of idea management it provides. The tool makes it very easy to create ideas, that is, all have to do is give a name, upload a document, and assign it to a member.
The tool provides you a facility where you can invite agents by simply entering their email address, and giving them administrative rights. With Team, you can add members or agents to assign ideas.
The tool has a button for Bulk Edit that allows you to select ideas to archive them, delete them or mark as new. The editing facility is very useful while working with a bulk of ideas.
The tool does not provide mobile apps. However, it is accessible from mobile browsing.
The tool integrates with several other tools such as Zendesk, Slack, and Twitter. It offers API facility for integration.
The tool provides support via live chat and Email.
Pros and Cons of Conflux
- User-friendly interface.
- A search bar on the top is very useful.
- Affordable pricing model.
- Support could be better.
Conflux is an excellent tool to collect feedback from the customers and work upon ideas. The tool differentiates itself from other tools for the functions such as idea management. You can customize brand using the logo and other documents. The tool also provides facilities for adding tags and sorting. It makes you able to work on feedback by assigning to ideas and agents.
For more details, please visit Conflux website.