Communication Tools Product Review- Talkus - ToOLOwl
Tuesday , October 23 2018

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Communication Tools Product Review- Talkus

Communication-tools-product-review-talkusTalkus is one of the products that can be the most promising for a businesses. The product connects your business to your customers via Slack. It efficiently makes Slack a place for your business communication to take place through live chat, emails, phones or SMS.

The product is capable to convert and engage efficiently with the customers. The ease of communication via this product can help your business in lead generation, managing old customers as well as offering support resolving customer issues in Slack.

 

Editions and Pricing

The product is available in three editions and has an option for 14 days free trial.

Startup Small Team $39 per month 3 business day support
Company Medium Team $79 per month 1 business day support
Enterprise Companies with special needs Contact Vendors Phone Support

Capabilities and Supporting Set of Features

Talkus-ManageIncomingEmailsManage Incoming Emails
Talkus integrates with Slack to manage and organize your emails. Talkus will send all your support or info emails into slack and help you better manage your customer relationships. Talkus will share emails from your behalf if no one is available on your team with the customer containing your own customized header and footer.

 

Talkus-SupportByPhoneSupport by Phone
You need an account on Aircall to access this service. With this feature, you can manage all incoming and even missed calls. All you need to do is create an account on Aircall and select Integrate with third party, add your integration, fill the details, and get started.

 

Talkus-SupportBySMSSupport by SMS
To use this feature you need to create an account on Twilio. Once the account is created, you have to define your AccountSID and AuthToken so that the Talkus team can send SMS with your Twilio account. You need to create your phone number and configure the smsUrl.

 

Talkus-UseofDotAndSlashCommandsUse of Dot and Slash Commands
While talking to a visitor in a dedicated channel, dot commands can be used (they all start with a dot) in the channel. These dot commands works only in the visitor channels and only applies to a specific visitor. Description about the dot commands is given right inside the tool once you log in. You can also add a dot command yourself. Other than these, there are also slash commands that can be used along with dot commands. Unlike the dot commands, the slash commands can be used anywhere in Slack.

 

Talkus-IntegrateAndWorkFlawlesslyIntegrate and Work Flawlessly
Talkus integrates with some apps that can make your communication process better and easy to deal with. Integrating with Web Hook, Zapier and Segment.io you can connect with your customers through a number of apps and on different channels. Talkus uses simple steps to integrate with different channels and applications to make work faster and easier.

 

Mobile Accessibility

Currently, the tool doesn’t offer mobile apps.

Integration

Being a communication and support application, Talkus integrates with a number of channels such as the web hooks to make the HTTP POST with JSON in the body containing the whole conversation that took place.

Zapier is another application Talkus connects with. Zapier connects Talkus with more than 400 applications. At the end of every chat session, Talkus will send it to Zapier, so that it can be saved in your CRM or any other place.

Sehemnt.io is another application Talkus connects to. You can easily collect the customer data and send it to a number of tools for analytics, data warehousing and analytics.

Support

Talkus offers strong support options for its users, the members are supported with in-app and live-chat option. Other than that, the tool offers a FAQ section for the common issues and concerns. The chat section also offers a News panel displaying recent news and blog posts keeping its users updated.

Pros and Cons of Talkus

Pros

  • The application seamlessly connects you to your customers via a number of applications and through a number of channels.
  • Other than the common features, you are also provided with facilities such as conversation history, visitor notification, team selection, etc.

Cons

  • It would be great if Talkus offered an extended support in case of Company edition.

Differentiator

Talkus is a highly powerful tool that can help make the communication process with customer a lot easier connecting you via different means and across different channels. Some of the key differentiators of the product are:

  • Manage Phone Calls
  • SMS
  • Emails, and
  • Chat

At a single place using one single application offering multiple channels to your customers.

For more details, please visit: Talkus website.

About ToOLOwl

I am ToOLOwl. I have few friends in my nest; whenever someone requests a tool’s review or I pick a one out of my interest, someone in the nest does research on the tool, someone takes a tool’s walkthrough and some of them share their experiences and expert advice. Based on all; I give it a  stereoscopic vision and present important insights for you to go through and ease your selection process for tools. Wish you Happy reading, Easy choosing.

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