Online CRM For Small Business Product Review: DialPad - ToOLOwl
Wednesday , October 28 2020

Struggling to make a Technology Choice for your Small/Mid-Size Business?
ToOLOwl is here to help!

Home / CRM / Online CRM For Small Business Product Review: DialPad

Online CRM For Small Business Product Review: DialPad

You can see Top 10 CRM Tools  for Small and Medium Businesses and Top 3 CRM Tools  for Small and Medium Businesses to look into details.

Dialpad is an ideal online CRM for small business that can add value to your business. It is a highly intuitive application available in different versions. Its key capabilities include talk, sell, support, and conference. Talk is the business phone system which helps to keep a track of the calls occurred in a business conference. The conference version of the application manages the video meetings, the support version is the cloud call centre, while sell helps to manage the sales dialler coaching.   

Editions and Pricing

The product is available in four different versions supporting different features.

Dialpad Talk

UberConference

Dialpad Support

DialpadSell

Standard- $15 per month per user

Free- $0

Pro- $75 per month per agent

Pro- $95 per month per user

Pro- $25 per month per user

Business- $15 per month per user

Enterprise- Send Quote

Enterprise- Send Quote

Enterprise- Send Quote

 

 

 

 

Some of these versions offers a 14 day free trial to all its users.

Capabilities and Supporting Set of Features

Call

Dialpad allows you to make calls through its simple interface. All the added contacts can be seen in a list format at the left pane of the window. The call feature also allows its users to share media files such as images and videos. You can also make a video call with the help of Dialpad. Conversations can also be shared on platforms such as LinkedIn and Salesforce.

Managing Calls

The tool allows you to manage calls. The user is allowed to categorize contacts on the basis of departments. For instance, they may lie under engineering, main company line, and sales. You can also manage the call queues by turning them on or off with the help of toggle button. The left panel also shows the recent contact list saving a lot of browsing time.

 

Web Conferencing

Dialpad’s UberConference feature allows you to conduct video conferencing with your business prospects or with your internal team. The tool also allows you to share screens at the time of video conferencing where the users can share statistics and other insights at the time of call.    

 

Call Analytics

The feature under UberConference allows managers to see the real time insights how the conversations are unfolding in their entire company. Customer sentiment can also be seen in this feature with the help of agent behaviour option. The tool offers analytics with options such as call volume, message volume, keywords, moments, agent behaviour, and real-time records.

 

The feature also gives you filters to get a better understanding of the statistics. These can be applied by clicking on the filters option on the top right corner of the window.   

Sentiment Analysis

The Live Sentiment Analysis help the mangers to give sales reps and on the spot coaching to the customer support agents. The feature is also helpful in reducing the better manage the sales time, especially in the case of new hires. The tool falls under the Dialpad support feature of the application.

 

 

 

Voice Intelligence

The tool uses artificial intelligence to help your company drive sales. The technology also helps to gain competitive advantage in the market and have more efficient online meetings. The feature is present in the Dialpad Sell feature of the application. The tool is equipped with voice recognition, natural language processing, and machine learning to give valuable information to the employees.

External Integrations

  • Google G Suite
  • Microsoft Office 365
  • Salesforce
  • Social Media Platforms

Mobile Accessibility

Dialpad Talk, UberConference, Support, and Sell, all of these are present on the mobile platform as applications.

Support

  •  FAQ
  • Help Center
  • Forums
  • Blogs
  • Online Live Chat

Pros and Cons

Pros

  • AI capabilities making it a powerful tool.
  • Cheaper call service
  • Highly responsive customer service

Cons

  • Application is not user friendly.
  • Call recordings cannot be easily located.

Market Competitors       

  • RingCentral
  • Google Voice
  • Grasshopper
  • Jive Communications

Key Differentiators

  • Call Monitoring
  • Predictive Dialer
  • VoIP
  • Reporting and Analytics

For more details, please visit the Dialpad website. 

Read Also : Product Review – Zendesk

About ToOLOwl

I am ToOLOwl. I have few friends in my nest; whenever someone requests a tool’s review or I pick a one out of my interest, someone in the nest does research on the tool, someone takes a tool’s walkthrough and some of them share their experiences and expert advice. Based on all; I give it a  stereoscopic vision and present important insights for you to go through and ease your selection process for tools. Wish you Happy reading, Easy choosing.

Owl Suggests

Best Customer Relationship Management Tool Product Review : Suite CRM

You can see Top 10 CRM Tools  for Small and Medium Businesses and Top 3 CRM Tools  for Small …

Loading...