You can see Top 10 CRM Tools  for Small and Medium Businesses and Top 3 CRM Tools  for Small and Medium Businesses to look into details.

Dialpad is an ideal Top CRM For Small Business Product that can add value to your business. It is a highly intuitive application available in different versions. Its key capabilities include talk, sell, support, and conference. Talk is the business phone system which helps to keep a track of the calls occurred in a business conference. The conference version of the application manages the video meetings, the support version is the cloud call centre, while sell helps to manage the sales dialler coaching.   

Editions and Pricing

The product is available in four different versions supporting different features.

Dialpad Talk	UberConference	Dialpad Support	DialpadSell
Standard- $15 per month per user	Free- $0	Pro- $75 per month per agent	Pro- $95 per month per user
Pro- $25 per month per user	Business- $15 per month per user	Enterprise- Send Quote	Enterprise- Send Quote
Enterprise- Send Quote

 

Some of these versions offers a 14 day free trial to all its users.

Capabilities and Supporting Set of Features

Call

Dialpad allows you to make calls through its simple interface. All the added contacts can be seen in a list format at the left pane of the window. The call feature also allows its users to share media files such as images and videos. You can also make a video call with the help of Dialpad. Conversations can also be shared on platforms such as LinkedIn and Salesforce.

Managing Calls

The tool allows you to manage calls. The user is allowed to categorize contacts on the basis of departments. For instance, they may lie under engineering, main company line, and sales. You can also manage the call queues by turning them on or off with the help of toggle button. The left panel also shows the recent contact list saving a lot of browsing time.

 

Web Conferencing

Dialpad’s UberConference feature allows you to conduct video conferencing with your business prospects or with your internal team. The tool also allows you to share screens at the time of video conferencing where the users can share statistics and other insights at the time of call.    

 

Call Analytics

The feature under UberConference allows managers to see the real time insights how the conversations are unfolding in their entire company. Customer sentiment can also be seen in this feature with the help of agent behaviour option. The tool offers analytics with options such as call volume, message volume, keywords, moments, agent behaviour, and real-time records.

 

The feature also gives you filters to get a better understanding of the statistics. These can be applied by clicking on the filters option on the top right corner of the window.   

Sentiment Analysis

The Live Sentiment Analysis help the mangers to give sales reps and on the spot coaching to the customer support agents. The feature is also helpful in reducing the better manage the sales time, especially in the case of new hires. The tool falls under the Dialpad support feature of the application.

 

 

 

Voice Intelligence

The tool uses artificial intelligence to help your company drive sales. The technology also helps to gain competitive advantage in the market and have more efficient online meetings. The feature is present in the Dialpad Sell feature of the application. The tool is equipped with voice recognition, natural language processing, and machine learning to give valuable information to the employees.

External Integrations

• Google G Suite
• Microsoft Office 365
• Salesforce
• Social Media Platforms

Mobile Accessibility

Dialpad Talk, UberConference, Support, and Sell, all of these are present on the mobile platform as applications.

Support

•  FAQ
• Help Center
• Forums
• Blogs
• Online Live Chat

Pros and Cons

Pros

• AI capabilities making it a powerful tool.
• Cheaper call service
• Highly responsive customer service

Cons

• Application is not user friendly.
• Call recordings cannot be easily located.

Market Competitors       

• RingCentral
• Google Voice
• Grasshopper
• Jive Communications

Key Differentiators

• Call Monitoring
• Predictive Dialer
• VoIP
• Reporting and Analytics

For more details, please visit the Dialpad website. 

Read Also : Product Review – Zendesk