Updating and remodelling your business is just not only good for your appearance, but it also helps in staying connected with your customers. Precisely, you need to make sure that while doing remodelling of your business, you need to follow some of the steps to continue providing the same customer service as before.
Here are a few tips through which you can provide customer service while remodelling your business.
Stay Connected with Customer Online
Staying connected with your customers prior to, during, and after the construction is a must. Precisely, using the internet is a productive way to incorporate customer service into the remodelling of the business. Whenever you begin to remodel your business, first make sure to notify your customers about the exciting new look with all the benefits. Also, you can send additional emails detailing the progress of the construction. Update your business website with information about how clients can get in touch with customer service executives, especially when the establishment will be closed during any phase of the remodelling period.
Stay Connected with Customer In-Person
You need to install a prominent sign in the window, including the information about the remodelling, the customer service phone number, and the business website. These signs can be comprised of “Please Excuse the Dust While We Make Improvements” and “Construction Sale,” which will make a better impression rather than “Closed for Remodeling,” which may cause some customers to wonder that the business might be closed for good. You can use the remodelling thing as a marketing opportunity to drive sales, even if you are closed during part of the remodel. Also, you can offer a discount on a particular item or service in the process of updating to draw customers, keep a presence in the market, and continue sales and good customer service.
Stay Connected with Customers through Phone
Depending on the size and type of your business, personal phone calls to the clients during the process of remodelling can help determine their needs, remind them of your upcoming opportunities, and serve as a platform to address any customer service issues. Precisely, this step can provide exceptional service, and most customers honestly appreciate the extra effort. Make sure your clients are able to reach you through phone during all the phases of remodelling. Moreover, you need to prepare them for the remodel, motivate them with what to expect once everything is done, and address any concerns or inconveniences that occurred to them.