The world has become increasingly mobile these days. People want to stay connected with their loved ones or with the businesses they are interested in all the time. In the same way, business owners, as well as employees, cannot afford to stay out of touch or attached to a wired phone line all the time.

On the other hand, people do not wish to mix and juggle both the business and the personal smartphones together. The solution to this problem is the use of business phone system smartphone apps. These applications offer the business owners a solution that keeps the mobile workers in touch with the business from anywhere and at any time. Now the employees do not have to carry two devices to manage their business and personal communications.

Business professionals can download simple and low-cost apps on Android and iOS devices. This will allow the teams to receive business communications on their personal smart devices independent of location. The best part about using this technology is, the callers will be able to reach out to you, and they will never know your personal phone numbers.

Businesses that want to use this facility can have a phone number instead of having a landline. This number will work on any device or on any network. The overall concept is, the phone number will not be attached to a physical device.

What are Phone System Apps, and What can they do?

When anyone can use any device to make a business call, the phone system app can turn the employee’s smartphone into a powerful mobile business communication tool. These phone system mobile applications enhance the touchpoints between the customers, businesses, leads, and prospects. Additionally, some of the best applications provide ease of communication, high flexibility, and systematically organized information that is related to customer opportunities.

The feature enables a business to work on the go without being dependent on a PC or a wired phone line. Businesses can use the facility of call routing. It allows to set up the business phone apps to forward calls to one or several other numbers when the caller dials a specific number.

Features of the Phone System Application

Auto Attendant

Businesses can set up an auto-attendant for their phone numbers. They can also use a main attendant for the different departments. This will require the caller to press a number and go to a certain department. This will eliminate the use of a phone receptionist and will also control the issue of robocalling.   

Virtual Phone Number

The feature of a virtual phone number directs the business calls to personal devices without revealing your personal phone number. The feature is so powerful that it allows the receiver to receive the call on a laptop, on the desk phone, or on a mobile device. The virtual phone number is never attached to or bound to a dedicated device. The best part is, the caller never knows which device you are using to answer their call.

Virtual receptionist

This feature allows businesses to use virtual receptionists as automated menus. Businesses can use it to pick and answer calls instead of using real human beings. This concept saves a lot of money as compared to a person who answers a call made to the company. The option can also quickly direct the calls to the respective departments. Streamlining the customer experience in this way will also enhance the level of customer satisfaction.

Desktop Application

The desktop app for the phone system works just like the mobile application. One of the most attractive features of the desktop app is the “Call Pop” feature. This feature allows the business representative to see the profile of the customer who is making the call. This will give a little idea about the customer before the representative even answers the call. The feature also allows the representative to see all the previous interactions made by the customer with the company.

How Does it Work?

The phone system mobile app typically uses Voice Over Internet Protocol (VOIP) technology to conduct calls. This technology allows making calls over the cellular networks as well as the Wi-Fi connections.

Some of the businesses also use older public switched telephone network (PTSN) as it is more reliable and offers high call quality. The mobile applications operate as extensions of the cloud-hosted private branch exchange (PBX) system.

The primary benefit of the smartphone business phone system apps for business owners is, it gives the users the ability to purchase and use a single device for both business and personal communication. In addition, the business phone apps offer some features that most wired desk phones do not offer. For example, some applications can transcribe voicemails and share them with an email address.

The phone system applications just change in the business communication. It is believed that the apps will be further be enhanced with AI technology. In some areas, AI is still a part, but it is still not covered in all.

Source – Businessnewsdaily