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Keeping in touch with your customers and business partners can be a bit challenging task. There can be some ways people wants to and tries to communicate. Managing all such platforms at a single place can be confusing and difficult to control, Bontact is the right solution for such a task. This is a fantastic application that connects businesses to its customers through any or every communication platform there can be possible.
Its mobile apps for Android as well as iOS platforms make it more convenient and easy to use. This platform can be your best communication partner as it is highly flexible, easy to use and mobile friendly.
Editions and Pricing
The product is available in four versions. The details are as under:
| Free | $0 |
| Business | $25 per month |
| Business+ | $55 per month |
| Enterprise | Contact Vendors |
Capabilities and Supporting Set of Features
The Bontact Inbox
Unlike any other application, this fantastic product is furnished with its dashboard. The dashboard provides quick access to the Inbox, Online visitors, Settings, reports, help section, etc.
Multichannel Conversations
Bontact allows you to hold conversations with some channels. This feature helps your customers to contact you the way they want to.
Filter Conversations by channels
The application lets you filter the conversation you held with your clients by channels. The filters are
- Chat
- Callback
- SMS
- Facebook, and
- Web call
Online Visitors and Live Chats
The online visitors and live chats section allow you to contact your visitors. You can manage your user conversations, see their contact history and details and manage chat agents. This section also lets you change your contact widget’s languages and appearance with many other rich features.
The Reporting Section
This section can be one of the most powerful features of the application. You can see the call and SMS history to trace events by only entering the starting and ending dates. The use, by default, displays reports based on activities from the past seven days.
Mobile Accessibility
Bontact is available and can be readily used as a mobile application for platforms such as Android and iOS. This feature helps you to keep serving your site on the go. The apps are super user- friendly and easy to use.
Integration
Bontact integrates with almost all social platforms helping you to stay in contact with your customers. Some of the integrations are:
- Skype
- Viber
Other than these, Bontact connects you through-
- WebRTC file and screen sharing
- Live Chat
- Voice calls and messages
- SMS
- Emails, and
- Video Calls
Bontact is also flexible to work with:
- Magneto
- Wix
- Drupal
- WordPress
- Shopify
- Weebly
- Squarespace
- Blogger
Support
Bontact offers a separate help section for all its users. The users can submit a ticket with the details including Subject, Website, Description, type of query, etc.
Pros and Cons of Bontact
Pros
- Flexible to communicate on any platform through any means.
- Mobile apps make it more powerful and easy to operate.
Cons
- Message and voice templates can be an added feature that can increase the value to this fantastic tool.
- Analytics can also be a fantastic feature that can give insights into your business performance.
Differentiator
- All the communication channels streamlined at a single place.
- Highly flexible for all social platforms.
For more details, please visit Bontact website.
