Connecting with the customers online, generating leads, constant engagement with them regarding their concerns, private and instant feedback from customers, offering rewards to customers, etc. are some of the most important social engagements any company has to participate in. But what if all these tasks and engagement process takes place at one single point.
Social Intents is one such platforms that offers all these capabilities to stay connected to your active customers, promote brands online and accept feedback from the customers to modify the brands or service in order to meet the customer requirements.
Editions and Pricing
The product offers a 14-day free trial to all its users. The paid versions of the tool are as under:
|Starter||$9 per month||1 App|
|Basic||$19 per month||All Apps|
|Premium||$39 per month||All Apps|
|Ultimate||$ 79 per month||All Apps|
The product also offers an Enterprise plan for more than 5000,000 page views/ month. To avail this, please contact the vendors for details.
Capabilities and Supporting Set of Features
The Social Intents Dashboard
The tool’s dashboard is a central place to access all your activities at a time. You can keep a track of all your Actions, New Email Subscriptions, Live Chats and Open Feedback. The Dashboard also provides you direct access to features such as Apps, reports, Social Settings and Integrations.
Chat Live with your Prospects Anytime
The tool offers chat facility for the users. The chat is categorized by the tool in two. New incoming chats are displayed in the Queued chats, while the active chats are displayed below. The chat feature has further options such as Chat console, history, online schedule and shortcuts.
Add Apps to go Social
Once you sign in with the application, you can add applications to promote and build your brand. The apps widget allows you to add apps as you want into the application. However, the tool allows only one single app to be integrated with the trial version.
The agents feature lets you manage and add new agents. The agents tab displays attributes of agents such as availability, display name, name, email, admin rights and account accountability.
You can generate reports and monitor activities of the tool based on activities in the past. Data can be generated based on activities through all apps, across all social platforms and engaging platforms via defining date ranges.
The tool does not offer mobile accessibility being a startup. Instead, the tool can always be accessed via mobile web.
The tool lets you easily integrate with 3rd party platforms for better engagements. Some of the primary integrations the tool works with are:
- WordPress, etc.
The tool is also flexible with adding another integration according to your requirements. Also, being a marketing tool, it integrates seamlessly with, Facebook, and Twitter.
The tool offer strong support to its users via email support. You can send an email about any issue you face with the tool, the support team will try to resolve it for you as quickly as possible.
Pros and Cons of Social Intents
- The tool is highly intuitive and easy to use.
- Integrating with a number of external tools and social platforms, it does it best to offer high level engagement to the customers.
- The tool offers best features but scheduling posts through the social media channels could add more value to the product.
- Integration of an RSS feed reader can keep you updated on the new content regarding feeds a user follows.
The tool offers you to install Social Intents extension right inside your website and lets it do the rest for you. With this code, you can add or remove individual apps as well as A/B test different apps whenever you like.
For more details, please visit: Socialintents website .