Deskun is one of the top project management tool and can be an excellent customer support partner for your business. The application is loaded with powerful capabilities and advanced features that can help you take care of your clients in the best possible manner.
Its seamless Gmail integration and project management capabilities along with Chrome plugins will change the way you work.
Editions and Pricing
The application follows a very simple pricing policy for its customers. The Business rate is only 0,99 on a monthly basis. The application also provides 14 days free trial for beginners.
Capabilities and Supporting Set of Features
As soon as you create and account with Deskun, the application will take you to its dashboard. This section will display your projects and queues you created. You can also manage other projects which are related with you. You can also create a new project here.
You can also manage other projects which are related with you. You can also create a new project here.
Creating a New Project
You can get started by creating a new project right inside the dashboard. For this, you need to click on the “Create new Project” button from the Projects and Queues section and fill up some details such as:
- Project Name
- Queue Name
- Logo, and
- Email to invite as Agent
Work With Group
Being a project management application, Deskun allows you to work in groups. The Agent Group section displays all the groups with whom are connected. You can see groups you are a member as an owner as well as, as a member.
You can also create a new group from the Agent Groups section.
Autoreply and Filters makes it easy
Autoreply is one of the most attractive options business are using for communication today. Deskun also offers you to create your Autoreply emails and use filters to send them. You can create your filters by filling in some details such as:
- Subject contains
- Ticket queue, and
- Reply Text
Customized Message Templates
Your project owners can also create their messages for conversations. You can use these templates directly, or you can create new templates of your own. The “Create New Template” button lets you create your email templates. For this, all you need to do is to fill in details such as: simply
- Template, and
- Scope of the Template- Available for all or specific projects
The application is unavailable on mobile devices and platforms such as Android and iOS.
The application integrates with Gmail.
The application provides a separate help section for all its users as well as visitors. This section comprises of a knowledge base with complete and detailed information about the application.
Pros and Cons of Deskun
- Contains all new Gmail features such as mail tracking and send following options.
- Comfortable and friendly UI.
- Availability on the mobile devices and introduce more users for the application.
- Complete technical support system for customer support process.
For more details, please visit Deskun website.