Working in teams and handling team emails is a tedious job. All the email systems have a well structured personal mailing system, but when it comes to team emails, many email systems fail.
Helpmonks plays a very vital role at this stage. It is an intelligent group email management solution which follows an approach of collaborative email management.
With Helpmonks, you can take control of all your team emails. You can easily spot emails that are awaiting a reply. You can organize and prioritize important emails. The users can also archive important conversations.
Editions and Pricing
The product has a paid and free version too. The tool provides a 14 day free trial for the paid version. This free trial does not require and credit card details.
|Paid||$9 per mailbox/month||
The site can be hosted on the cloud also. The users can host on Helpmonk’s cloud server or can also self-host.
|Team Server||$199 per month||
|Enterprise Server||$999 per month||
|Self-host||$3500 per year||
Capabilities and Supporting Set of Features
With helpmonk, the users can easily attach emails to other team members. Once an email is assigned, everyone knows who should reply to the emails. You can quickly identify the emails assigned to you and the emails attached to the rest of the team.
Now, users can answer with correctness and consistency by using a saved reply. Anybody in the team can use the collected response to answer your clients. Saved replies prove to be very useful when any relevant information such as policies keep changing. It keeps everybody in sync.
There are instances when you forget to reply your clients. Such incidents might spoil your reputation and might send a wrong message to your customers. With the reminders in helpmonk, the users can be carefree. Helpmonk will automatically remind you to send emails based on the reminder time that you set.
Enhance Existing Mail
Configure your real mail to forward all your incoming messages to helpmonk. Once you set up your emails, your job is completed. You can seamlessly start working on the emails through helpmonk. Be it an individual or your team; handling mail becomes much easier.
Helpmonk provides highly useful and sorted reports. The reports show user activity and mailbox box activity over a specified time. These reports help you analyze and interpret relevant information.
The tool is a web-based tool and is not available for mobile applications. However, the users can use Helpmonks on their mobile browsers as the tool is mobile responsive.
The tool provides API’s for paid version. This API can be used to integrate with the tool. The tool also has plugins for Github, slack and it provides option build an own plugin.
The users can get support through the documentation submitted. If the users do not find the required topic in the literature, they can create new help topic. The users can also contact through the instant chat on the website or send mail for support.
Pros and Cons of Helpmonks
- Available in English and French.
- Email collaboration is simple and easy.
- The tool does not provide live editing of emails with team members.
The comfort of intelligently collaborating and managing team e-mail differentiates Helpmonks from others.
For more details, please visit Helpmonks Website