Collaboration Tools Product Review- Helpmonks - ToOLOwl
Thursday , December 13 2018

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Collaboration Tools Product Review- Helpmonks

Collaboration-tool-Product-Review-helpmonks

You can see Top 10 Collaboration Tools for Small and Medium Businesses and Top 3 Collaboration Tools for Small and Medium Businesses to look into details

Working in teams and handling team emails is a tedious job. All the email systems have a well structured personal mailing system, but when it comes to team emails, many email systems fail.

Helpmonks plays a very vital role at this stage. It is an intelligent group email management solution which follows an approach of collaborative email management.

With Helpmonks, you can take control of all your team emails. You can easily spot emails that are awaiting a reply. You can organize and prioritize important emails. The users can also archive important conversations.

Editions and Pricing

The product has a paid and free version too. The tool provides a 14 day free trial for the paid version. This free trial does not require and credit card details.

Plan Price Features
Free Free
  • 1 mailbox
  • 2 users
  • 1 workflow
Paid $9 per mailbox/month
  • No hidden fees
  • Unlimited Storage
  • Real-time reports and analytics
  • No contract
  • Includes access to all features
  • API access
  • Unlimited Emails
  • No extra charge for support
  • Unlimited Users

The site can be hosted on the cloud also. The users can host on Helpmonk’s cloud server or can also self-host.

Plan Pricing Features
Team Server $199 per month
  • Your team, your server
  • Hosted by Helpmonks
  • Backup included
  • Unlimited mailboxes (shared mailboxes)
  • Real-time reports and analytics
  • Direct support (including server support)
  • Limited to 40,000 outgoing emails/month (You can use send unlimited emails through your STMP-server)
  • Unlimited users
  • Dedicated IP-address, bandwidth, and database
  • The servers can be installed in London, Toronto, New York, Amsterdam, Bangalore, Frankfurt, San Francisco,  and Singapore
  • Month to month plan
Enterprise Server $999 per month
  • Unlimited users
  • Hosted by Helpmonks
  • Unlimited mailboxes (shared mailboxes)
  • Limited to 100,000 outgoing emails/month (You can use your STMP-server for sending unlimited emails)
  • Unlimited access to all features
  • White-Label and reseller options
  • Unlimited teams, White-Label and more
  • Real-time reports and analytics
  • Backup included
  • Direct support (including server support
  • Dedicated bandwidth, database, and IP-address.
  • Install your server in Bangalore, Toronto, Amsterdam, Frankfurt, New York, London, Singapore, and San Francisco.
  • Month to month plan
Self-host $3500 per year
  • Unlimited access to all features
  • Code available (open source)
  • White-Label and reseller options
  • Assistance with the initial setup
  • Price includes support and upgrades
  • Hosted by self
  • Prioritized direct support
  • You use your outgoing and incoming email services
  • Discount on feature requests or customization
  • Real-time reports and analytics
  • Integration with internal IT
  • Unlimited users
  • Advanced branding and customization
  • Unlimited mailboxes (shared mailboxes)

Capabilities and Supporting Set of Features

product_review_helpmonk_dashboardDashboard
The panel shows a summary of mail details related to the mailbox. It demonstrates the number of emails sent or received. The panel also shows the new updates of the tool.

 

product_review_helpmonk_assigned_mailAssigned Mail
With helpmonk, the users can easily attach emails to other team members. Once an email is assigned, everyone knows who should reply to the emails. You can quickly identify the emails assigned to you and the emails attached to the rest of the team.

 

product_review_helpmonk_saved_replySaved Reply
Now, users can answer with correctness and consistency by using a saved reply. Anybody in the team can use the collected response to answer your clients. Saved replies prove to be very useful when any relevant information such as policies keep changing. It keeps everybody in sync.

 

product_review_helpmonk_reminderReminder
There are instances when you forget to reply your clients. Such incidents might spoil your reputation and might send a wrong message to your customers. With the reminders in helpmonk, the users can be carefree. Helpmonk will automatically remind you to send emails based on the reminder time that you set.

 

product_review_helpmonk_enhance_existing_mailEnhance Existing Mail
Configure your real mail to forward all your incoming messages to helpmonk. Once you set up your emails, your job is completed. You can seamlessly start working on the emails through helpmonk. Be it an individual or your team; handling mail becomes much easier.

 

product_review_helpmonk_reportsReports
Helpmonk provides highly useful and sorted reports. The reports show user activity and mailbox box activity over a specified time. These reports help you analyze and interpret relevant information.

 

Mobile Accessibility

The tool is a web-based tool and is not available for mobile applications. However, the users can use Helpmonks on their mobile browsers as the tool is mobile responsive.

Integration

The tool provides API’s for paid version. This API can be used to integrate with the tool. The tool also has plugins for Github, slack and it provides option build an own plugin.

Support

The users can get support through the documentation submitted. If the users do not find the required topic in the literature, they can create new help topic. The users can also contact through the instant chat on the website or send mail for support.

Pros and Cons of Helpmonks

Pros

  • Available in English and French.
  • Email collaboration is simple and easy.

Cons

  • The tool does not provide live editing of emails with team members.

Differentiator

The comfort of intelligently collaborating and managing team e-mail differentiates Helpmonks from others.

For more details, please visit Helpmonks Website

About ToOLOwl

I am ToOLOwl. I have few friends in my nest; whenever someone requests a tool’s review or I pick a one out of my interest, someone in the nest does research on the tool, someone takes a tool’s walkthrough and some of them share their experiences and expert advice. Based on all; I give it a  stereoscopic vision and present important insights for you to go through and ease your selection process for tools. Wish you Happy reading, Easy choosing.

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