Communication Tools Product Review- Bontact - ToOLOwl
Saturday , October 20 2018

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Communication Tools Product Review- Bontact

communication-tools-product-review-bontact

You can see Top 10 Email Tools for Small and Medium Businesses and Top 3 Email Tools for Small and Medium Businesses to look into details

Keeping in touch with your customers and business partners can be a bit challenging task. There can be some ways people wants to and tries to communicate. Managing all such platforms at a single place can be confusing and difficult to control, Bontact is the right solution for such a task. This is a fantastic application that connects businesses to its customers through any or every communication platform there can be possible.

Its mobile apps for Android as well as iOS platforms make it more convenient and easy to use. This platform can be your best communication partner as it is highly flexible, easy to use and mobile friendly.

Editions and Pricing

The product is available in four versions. The details are as under:

Free $0
Business $25 per month
Business+ $55 per month
Enterprise Contact Vendors

Capabilities and Supporting Set of Features

Bontact-Dashboard The Bontact Inbox
Unlike any other application, this fantastic product is furnished with its dashboard. The dashboard provides quick access to the Inbox, Online visitors, Settings, reports, help section, etc.

 

Bontact-MultichannelConversationsMultichannel Conversations
Bontact allows you to hold conversations with some channels. This feature helps your customers to contact you the way they want to.

 

 

 

Bontact-FilterConversationsByChannelFilter Conversations by channels
The application lets you filter the conversation you held with your clients by channels. The filters are

  • Chat
  • Callback
  • SMS
  • Email
  • Facebook, and
  • Web call

Bontact-OnlineVisitorsamdLiveChatsOnline Visitors and Live Chats
The online visitors and live chats section allow you to contact your visitors. You can manage your user conversations, see their contact history and details and manage chat agents. This section also lets you change your contact widget’s languages and appearance with many other rich features.

 

Bontact-TheReportingSectionThe Reporting Section
This section can be one of the most powerful features of the application. You can see the call and SMS history to trace events by only entering the starting and ending dates. The use, by default, displays reports based on activities from the past seven days.

 

Mobile Accessibility

Bontact is available and can be readily used as a mobile application for platforms such as Android and iOS. This feature helps you to keep serving your site on the go. The apps are super user- friendly and easy to use.

Integration

Bontact integrates with almost all social platforms helping you to stay in contact with your customers. Some of the integrations are:

  • Skype
  • Facebook
  • Whatsapp
  • Viber
  • WeChat

Other than these, Bontact connects you through-

  • WebRTC file and screen sharing
  • Live Chat
  • Voice calls and messages
  • SMS
  • Emails, and
  • Video Calls

Bontact is also flexible to work with:

  • Magneto
  • Wix
  • Drupal
  • WordPress
  • Shopify
  • Weebly
  • Squarespace
  • Blogger

Support

Bontact offers a separate help section for all its users. The users can submit a ticket with the details including Subject, Website, Description, type of query, etc.

Pros and Cons of Bontact

Pros

  • Flexible to communicate on any platform through any means.
  • Mobile apps make it more powerful and easy to operate.

Cons

  • Message and voice templates can be an added feature that can increase the value to this fantastic tool.
  • Analytics can also be a fantastic feature that can give insights into your business performance.

Differentiator

  • All the communication channels streamlined at a single place.
  • Highly flexible for all social platforms.

For more details, please visit Bontact website.

About ToOLOwl

I am ToOLOwl. I have few friends in my nest; whenever someone requests a tool’s review or I pick a one out of my interest, someone in the nest does research on the tool, someone takes a tool’s walkthrough and some of them share their experiences and expert advice. Based on all; I give it a  stereoscopic vision and present important insights for you to go through and ease your selection process for tools. Wish you Happy reading, Easy choosing.

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