Visitors of your websites behold a special significance for both your business and their buying decision. The responsibility of service entails providing a remarkable support after their arrival, so they feel connected.
REVE one of the best communication tool for small business Chat is a chat software encapsulated with numerous availing features. You can integrate the tool into your website to start communicating with your product users and guiding them towards better decision-making. The notable point is that this is just not a simple chat interface for user interaction, but a driver of your business. The well-organized and supported chat platform you will provide, the more benefits you will receive including increased sales, service cost reduction, proper customer feedback, and much more.
Moreover, REVE Chat’s advanced features allow you to track insights about the website’s visitors. In short, stronger support to the visitor increase the business’s service, customer, and reputation in the market. Your website’s visitors are critical for running your business. Do not let them go empty hands. Communicate with them using REVE Chat as fast as possible and turn them into potential buyers.
Editions and Pricing
|Standard||$15 per license/month||Proactive chat||Chat monitoring||Online visitor tracking|
|Advanced||$25 per license/month||Live video chat||Queuing||Advanced reporting|
|Enterprise||Custom Pricing||Custom development||Cloud solution||Custom Analytic report|
Capabilities and Supporting Set of Features
Chat window is the door to new connections. This framework gives a combined structure of all the chat visitors associated with you. You can find the engaged, queued, online visitors, and agents that are available so you can start your conversation. It is the place from where you can manage your chat conversations with the website customer.
Reporting and Analytics
It is one of the powerful and robust features of REVE Chat that makes it different from usual chat tools. The app reports about the offline messages, chat history, missed chat, and agent login. These reports provide a comprehensive view of the data from the customers, which is meaningful to you.
Moreover, you can export the important report data. Based on the present filter, you can view required data. Analytics, on the other hand, provides the critical information regarding the website view status, page visitors, chats and others. You can receive the outcome of tracking based on hours, week, month, or year.
While the app offers chat functionality to your website, it provides you chat customization effect too. You can select from the existing templates as per choice to implement in your page’s chat window. The preview present shows the real-time changes.
Customize chat invitation banner regarding online and offline pictorial, the entities on it like headline and launching message, post chat survey, and create a user-friendly engaging chat window. Moreover, you can customize the video call and voice call options.
There are different agents when it comes to chat on a website. REVE Chat’s agent management feature manages your website’s agents finely. You can feed in the information for all the chat representatives along with their corresponding roles.
From this frame, you can easily identify the availability of an agent including his status, last login time, and concurrent chat settings. Being the super admin, you can deal with these settings as per your choice.
Currently, the app does not offer any it’s mobile version.
The strong support of the app offers Agent Handbook, Tutorials, and FAQs from where you can take guidance over the functionality of the app. Besides, there is email and phone support.
Pros and Cons of REVE Chat
- Present in six supporting languages
- Intuitive dashboard.
- Export option for reports.
- A user can change his chat status right from the REVE Chat frame.
- Live chat in minutes.
- Video chat request
- It does not show preview for language change.
- It lacks in the auto trigger of chat option.
REVE Chat allows you engage with your website visitors and offer them valuable support in the form of instant chat service. Transform the visitors into retaining customers with its unique features like voice chat, video chat, Facebook chat integration, and robust visitor analytics.
For more details, please visit Revechat site.