Email has been evergreen means of business communication over the years. Because of the more popularity and extensive usability, business owners began to rely more on email communication. Whether it is scheduling with clients or it is follow up with customers, emails are the most effective way to give and get responses.

Reply is a web based online email platform tool that automates the task of the emails in an efficient manner. The tool lets you run campaigns and provides facilities for personalization. It allows you to create team collaboration and to track analytics.

 

Editions and Pricing

Reply has single edition and the pricing model varies upon number of contacts you need. The best thing is that it is scalable and flexible for small business and startups. The tool is free of charge for up to 50 people contacts.

Capabilities and Supporting Set of Features

Import Contacts
The tool gives you the facility to import contacts from CSV files via drag and drop, else you can manually add contacts. The feature works best when it comes to add multiple contacts for running a campaign.

 

 

Campaigns
The way the tool lets you create a new campaign is exceptional. The tool offers the facility to schedule follow ups and to add a quick template.

 

Outbox
Unlike other outbox, it lets you know that which email is scheduled, delivered and which one is bounced. Outbox plays a key role, since it lets you know the status of your campaign.

 

Templates
The tool has a wide collection of templates that can be used for various purposes. You can edit or clone the templates as your requirements, you can create new templates too.

 

 

Reports
With reports, you can get a quick visual report of the status of your emails, like how many opened and replied. This feature gives you the complete overview of your email updates.

Mobile Accessibility

Currently, the tool does not offer mobile apps.

Integration

The tool integrates with Zapier, Salesforce, Close.io, Pipedrive, and Base CRM. It offers an API facility as well.

Support

The tool supports via live chat, knowledge base and FAQs.

Pros and Cons of Reply

Pros

• User friendly interface.
• Tight integrations with Email, CRM and sales tools.
• API facility.

Cons

• Mobile apps are missing.

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Differentiator

Reply is a tool that differentiates with other tools because of its extensive features. You can add people to the campaign, you can anytime edit and duplicate the campaigns and you can use templates for quick response. The best thing about the tool is that it lets you keep track of the campaigns right from the dashboard. The stand out features of the tool are automated follow ups and reports.

For more details, please visit: Reply website.