You can see Top 10 CRM Tools  for Small and Medium Businesses and Top 3 CRM Tools  for Small and Medium Businesses to look into details.

 

The Suite is one of the best customer Relationship Management (CRM) tool that is specially designed to enhance the business sales, thereby enabling the enterprises to boost changes, turn leads into customers. It helps the businesses to engage with their present as well as prospective customers at each level, thereby optimizing all the business opportunities that come along.

It allows the users to develop business process models and create flexible, automated actions that can be operated at any time. It helps with contact and sales management.

Editions and Pricing

The Suite does offer a free trial to its prospective customers. But it has not disclosed the pricing packages of its products and services. These packages are available with the service providers. You are required to contact the providers for further pricing information.

Capabilities and Supporting Set of Features

Sales

Users can quickly pipeline their sales rapidly and easily through Suite software. It offers attractive template quotations that could be easily customized as per the requirement of the customers. Furthermore, the users can also control their pricing policies, renew their contract, and make continuous follow up with all the leads in a professional manner.

2.) Workflow

The workflow feature offers innovative possibilities to update and computerize monotonous jobs, thereby giving users the freedom to emphasize on marketing, sales, and after service activities. With the Suite Customer relationship management (CRM) tool, users can easily channelize their business activities and create flexible mechanized operations that are intended to happen at a specific time.

3.) Portal

Suite CRM allows its users to manage their customers efficiently through an easy to install and use the website. The secured login system instantly notifies all the customer related issues to the service team, thereby informing the customers that very moment when their problems have been dealt with. This feature allows the customer service department to focus exclusively on resolving customer service problems rather than the less productive task of recording them.

 

Mobile Accessibility

There is no official app available of Suite CRM for mobile phones. Users can access this tool through web-based platform.

External Integration

SuiteCRM does not currently integrated with any other external platform.

Support

This Software comes with an amazing support system with an auto complete search navigation. The other support provided is:

• Email Support
• Frequently asked questions (FAQ)
• Telephonic support
• Online Training

Pros

• Suite CRM assists in keeping its users wholly organized.
• IT comes with a very simple user interface.
• Suite CRM lets its users to enlarge the custom fields and make practical adjustments in the screen and visuals, as well as data transfers.
• IT allows its users to create their own modules as per their specific requirements.
• It is a highly intuitive and realistic task manager that helps in prioritizing the project in an organized manner.
• IT is available free of cost.
• Suite software is consistently available, allowing its users to finish their tasks in much less time, as they no longer have to wait for the Software’s response.
• It is a swift, reliable, and a secure Customer Relationship Management (CRM) tool.

Cons

• It doesn’t offer a free mobile app version.
• There are a number of bugs in the code that can cripple the entire system sometimes.
• Sometimes it gets challenging to trouble shoot issues with a data pipeline.
• Sometimes the users find it difficult to generate large size reports from this Software.

Key Differentiators

• The tool costs low as compared to other CRM tools.
• Tracks leads, provide opportunities, generate quotes and invoices in real-time.

For further details, please visit the Suite website.

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